How to search and apply for jobs in Germany

Hi Friends,

I will share my experience of finding a job in Germany. The similar strategy can also be used to find a job in Europe

Step 1

Decide your niche - product management, SAP consultant, Scale developer, project manager, QA analyst, Software developer, data scientist in R or python) etc.

Step 2

Read at least 10 job descriptions of the job profiles which match your niche. From the JDs identify the main keywords, employers look for in the positions you aim for. From your past experience identify instances where you have worked in these topics and then back them b means of KPI you achieved eg a recommender engine built by you improved conversion on site by 3% and email CTR by 20%.

Step 3

Update your profile on Linkedin and Xing and regularly. Interact with people, share posts, write comments and if possible write articles in your domain. Establish yourself as a leader in your domain.

It is beneficial to have a presence on Twitter, follow influencers in your domain and constantly interact with them on the topics of your interest.

Step 4

Create job alerts on the following job sites and also upload your CV.

1. Stepstone
2. Glassdoor
3. Indeed
4. BerlinStartupJobs
5. StartupBerlin
6. Angel.co
7. 4Scotty - new but highly recommended

Obviously, there are a few more, but Indeed and Glassdoor usually are able to crawl all the job portals and provide a good summary and also send you emails.

Step 5

Keep your CV refreshed. Make it a habit of updating the CV at least once every week. That means even if you have to upload the same CV do it anyway. Job portals are designed to pick and showcase the most active profiles first to the recruiters.

Keep yourself updated by learning new courses online on
1. Coursera
2. EDX
3. Udemy
4. OpenSAP
5. StanfordOnline
6. NationalDigitalLibraryIndia

Step 6

Constantly look for suggested job section on Linkedin and Xing.  All most every internet company these days advertise jobs on Linkedin.

Step 7
Attend meet ups. Many start ups and internet companies occasionally hold meet ups and talks on topics like AI, chatbots, learn Python and digital marketing. These events are good places to socialise and most of the times sponsorers are looking for possible roles in their companies.

Additional resources -
you may also tweak your CV to match the standard German format. One of the special things is that they expect a good professional picture in your CV. This is a norm in Germany, but I do not follow this either.

Sample1
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Apartment in Germany, Apartment in Berlin, Hamburg, Stuttgart, Munich, Frankfurt

Hello, Indians in Germany - Namaste

Yes, it's time to write about how to live, survive and enjoy in Germany. 

I have compiled a list of all the important websites and information you (as an Indian and non-native speaker) will need to live in Germany. 
I have tried to keep the list as comprehensive as possible and if there is one list you must bookmark is this page. It has links to all the sites you will need while living in Germany. 

I have includes links which can help you save money in Germany. 

I am sure you would have read a lot of posts on what to do and what not to do in Germany. 

Some of the Quora posts are 
1, 2, 3 and Living without knowing German 1  and . 2

I am an Indian and moved to Berlin from Bangalore in 2016. I too faced a lot of challenges especially as I moved with my family. From the last one year, I have been living in the beautiful city of Hamburg. 

Learn German - Deutsch in Germany

First thing you notice is every sign board, every letter you get from authorities and all most every website is in German so you need good Translator (app and website)  

These links will be really helpful for this purpose

1. GoogleTranslate  -they also have a feature to translate documents
2. http://www.systransoft.com/lp/german-translation/
3. http://www.lexilogos.com/english/german_translation.htm
4. http://www.dict.cc/english-german/smug.html
5. Duolingo 

Now, if you want to learn German online and offline you should be aware of Integration courses (partially sponsored by state) You can contact the Alien office, Rathaus or nearest vhs centre. 

Some important websites are - local centre for main cities are also included. 

1. https://www.deutsch-lernen.com/
2. http://www.goethe.de/lrn/prj/fer/enindex.htm
3. http://www.hoou.de/p/
4. HH https://www.vhs-hamburg.de/sprachen-5
5. https://www.vhs-aktuell.de/programm/german/german-as-a-foreign-language.html
6. MH - https://www.mvhs.de/sprachen/english/learning-german/
7. Berlin - https://www.berlin.de/vhs/kurse/

House registration in Germany 

It is essential to register your house address within one month of arriving.  This is called - Anmeldebestätigung
You will have to visit local Rathaus for house registration also called Anmeldebestätigung

A good post on how to handle this is here 

You can download all the forms here.

You will need- rent agreement, passport, employment contract and completed and signed (by residents and house owner) registration form. There is also a form from the house owner which is kind of NOC (no objection certificate)

You also have an option to pay some money online and get it done by sending them print outs but it is much easier if you visit personally. Most of the officials are quite friendly and understand even if you don't understand Deutsche. 

Remember always be 5 minutes before appointment time, if you miss the time you might get the next appointment after 3 months. So always be in time while you are in Germany (Italy is totally different).

How to open a Bank account in Germany 

You will definitely need money to survive (either from parents, friends or from your company) 

The preferred bank is Deutsche Bank - its like SBI of India, but unlike India, it costs here to have a normal bank account with all the banks, the cost range from 5 - 10 euro/month. 

But there is a simple way to avoid this- open online bank accounts easily without a guarantee from your employer. 
My favourite is Commerzbank.

1. N26 - 
2. Commerzbank online 

With N26 you can 10 euro opening balance and with Commerzbank ~150 euro and in both these accounts you have ZERO (yes you read it right) account maintenance charges. So just for opening a free bank account, you can earn up to 100 euros for a normal account and 150 euros for an online account. There is no problem if you have an existing account and you want to move from that contract, that is also possible and online all your existing contract providers (like electricity, Kita, telecom) will be notified in time and for 0 cost - yes free. 

You may contact me for more details on how to move your account from existing bank to these services for free and with free balance. 

How to find an apartment for rent in Germany

Another main challenge in Germany is to get a good apartment. Well, you can take help from an expensive neighbourhood property dealer or look online. Since you are reading this, I assume you will prefer to look the web sites.

Here is a complication of the websites 

1. Immonet 
2. Wohnungsborse 
3. WG-GESUCHT - especially for short term, furnished apartments. You also get info on shared rooms and apartments
4. 9Flats 
5. Immowelt 
6. Immobillienscout24 
7. City-wohnen  - only furnished apartments
8. Nestpick 
9. Urbanground  - started by an Indian friend in Berlin 

 Now, if you need furniture or other houses hold appliances, kitchen utensils, led bulbs etc you can visit Ikea (http://www.ikea.com/de/de/) - they also do home delivery if you purchase online else visit eBay - https://www.ebay-kleinanzeigen.de. You get a lot of good stuff on eBay and for cheap. 
How to compare or buy Insurance in Germany 

The next thing which should be in your to do list is to get an insurance. 
a liability insurance - Haftpflichtversicherung is absolutely mandatory. It is cheap and you can get it online.
You can also take a legal insurance (second most important insurance)

I have not mentioned Health insurance because - you cant even enter Germany without health insurance and your university or employer will make sure you have the mandatory public health insurance (usually it is offered by TK insurance)  

Some of the best websites to compare insurance prices are 

1. Check24 
2. Verivox 
3. WeFox - a new service where a dedicated person will not just suggest you the best plan but also help you in case you have to claim an insurance. This is helpful when you do not speak German.  I took AXA insurance plan from wefox.de   

If you have an apartment where you have to apply/change electricity/water contract you may look at this website for price comparison is Preisvergleich   

Now, more tips to save money in Germany. 

For grocery shopping - ALDI, Lidl, Netto, Penny Kaufland are cheaper than Real, REWE, Edeka. 

For weekly offers and deals or to look for specific products on offer, you can visit these two portals for online brochure and prospectus. 
Almost every grocery store has good weekly offers and if you want to save money in Germany, it is a good habit to visit these online portals.  

1. Kaufda 
2. Online_Prospekt    

One more topic which might be an interest of all Indians is shopping. For apparels and accessories (Six) all the stores have sale offers twice a year. 
The cheapest stores are Primark, C&A, H&M- during sale season you must also check out other local stores and Kardstadt.

Well if you like brands and want to shop branded products for cheap and have some patience I have an alternate strategy. 

Visit for price comparison websites and set price alerts. They crawl all web portals and then suggest you best offers via email. 

1. Idealo 
2. Visual_Meta 

BTW, Amazon still rocks in Germany and they have the best customer support (in English too). I have purchased Esprit, S Oliver Brooks for 70% off from Amazon using price comparison websites. 

How to travel in Europe, How to travel in Germany 

The best portals to plan trip across Europe and compare prices for travel are 

1. Goeuro
2. Rome2Rio
3. Kayak Compare Flight prices - 
4. Skyscanner Compare flight prices - 
5. Hotel_Scanner Compare hotel cost - 
6. Book_online_hotel_for_cheap Compare hotel prices in Europe - 
7. Compare_hotel_Europe Compare hotels in Europe - 

These websites will help you plan a trip to Europe without hurting your wallet. So travel in Europe for cheap by using these web portals and compare prices online.  

How to send money online to India

After the house rent, grocery expense, home shopping and travel if you have some money and want to send money to India for cheap you should look at these websites for sending money at the lowest cost and minimum transfer fee. They are much cheaper than western union. 

Well there is a cherry on the cake - you can have many transactions for free if you use the following links 

1. TransferGo - 
2. TransferWise - 
3. Moneytis - They also have a bot on Facebook Messenger which keeps you updated of the exchange rate and also suggests what is the best time to send money to India. 

Ohh, quite a long post and I promise yo keep it updated as I get more valuable information.

Hi Friends

I am going to share some tips on buying a perfect running shoe for beginners and also how to get it cheap.

Step 1 - Identify the problem - pain in my leg

Recently started jogging and as any other beginner, i started to have some pain my lower legs.
So, I looked on the internet for possible reasons.

The best help I received was from - RunnersWorld. The doctor explained the three main possible reasons  SHIN SPLINTS, STRESS FRACTURE and COMPARTMENT SYNDROME. 

There is also a very nice video for visual explanation and also how to do some basic muscle exercises

I also found that unlike most of the runners I have under pronation as explained in this post. The video show feet and leg movement during a gait cycle in slow motion.  

You can easily find if you are over or under pronator looking at your old pair of shoes.

If your shoes wear off from the outside - you are under-pronator, if your shoes wear off from the inside you are over pronator.

For over pronators, you need a special type of shoes which can help you correct motion control and prevent foot injury.


Step 2 - Find the suitable type of shoes

This post explains choosing the right shoe.

Based on the insights, i chose a neutral shoe. 

Next question is if I need a trail shoe or a road shoe.

I do run in beautiful city of Hamburg, where there are specific running track

They look like -

and 

So although it's not the road it's quite flat. Most of the trail is quite flat. Since most of the trail shoes are heavier and since I do not run a lot I settled for road shoe with normal support.

Step 3 - How to get good shoes for a great discount

Once I have finalised a couple of shoes across brands. There is very little difference in similar models of between Brooks, Saucony, Asics, Adidas or Sketchers.

Some people go for style over comfort and that is fine. My personal choice is the comfort and shoe fit.

I found that Brooks and Saucony are more durable than Puma, Nike, Adidas and Sketchers and they are also recommended by doctors.

Visit follwing websites

1. RunRepeat - i love this as they also have a section for offers/deals which provides a good summary. They also provide score for each shoe based on feedback from users and expert users.
2. LadenZeile - you can set alerts to your chosen shoe types and get notified when you get your chosen shoe


This helped me get shoes at more than 65% discount eg below

1. Merrell - http://amzn.to/2uEdUQn
2. Brooks - http://amzn.to/2vxO3FU


So this was my journey to find an awesome running shoe based on my running requirement and to ease my leg pain as a beginner.

Update

I was able to buy an awesome Brooke's shoe MRSP of 140 Euros in just 45 Euros because i followed this strategy

Proof

Reply to AAP supporter(s)

My NRI (almost) friend like many other dis-illusioned are supporting AAP from outside.
This is the best they have to say..

abki baar modi sarkaar ... ever wondered from where that came from or just like morons started copy pasting it all over the digital world ?

thanks to media we lost yet another chance of having fresh politics in india.

again the same bjp-for 5 years and c

​o​

ngress for 5 years alternatively fucking the country will keep on going. one man who comes with an alternative view...with a dream of swaraj and we throw shit at his face. 

we are on the path of that same self destruction that many western countries (US) have been towing for decades...India with the role it played in posterity should have aspired for a difference. it does not need to be socialist, or communist or any-nist to be anything.

we are a bunch of dishonest, greedy, opportunist dickhead...far worse than those people who at least loot and kill their victims. we loot our brothers in the name of development. we fight elections by spending crores of rupees because we know its a fucking whoreland. we know we invest to take it back by hundred times interest.

i am sorry i am just dejected. do not take it personally as people but TAKE IT PERSONALLY AS INDIANS.

there are people far less educated than us toiling with the tribes in various parts of India, in various villages, in places like KASHMIR. where we just promise and never deliver..not because we cant, but because we never cared to...do we even want to?

power to the rich depravity to 

​​

all others

​​ -

shame on us - each one of us (including me ofcourse)! 

My reply.

?? and where does mr kejriwal comes into picture.

Obviously no1 is happy after 10 yrs of pathetic congress rule. 

But is Kejriwal really a messiah as he claims and people feel him to be?

I ask simple question if in ur company ur given choice to be managed by a person.

U shall choose a person with consistent good track record of giving back or someone who makes big claims and have never been able to accomplish a single thing in his life yet.

A person who has always been backstabber to his guru (medha patekar or anna hazare) or someone who rose his ranks by sheer performance (IAS feedback and reviews of Modi) 

U shall trust someone who distributed your hard earned tax money to those who didnt pay electricity bill ? Who distributed all government income to provide free water just for 2 months?

or someone who supported alternate energy sources like solar power, joined river to canals to provide continuous water supply to villages and thought of long term solutions rather than immediate goals of winning elections and quick votes. 

Who so ever he is..im ready for open debate anytime 

who so ever this person writing the article is..my first question to him is what the hell has he done for country apart from abusing. why the hell he ran away from country to work abroad as quitter why he didnt fight his battle in India to earn a job here?

Who is stopping him to come back and prove and do something for country and make world feal envy of country..

And if there is a man who is working for this goal and have proved that country has potential just by leading on state..

He can do wonders if whole country is lead by him.

Now more IT cos are opening up in Gujrat than in Pune, many people coming back from US.


More points

what makes you assume that who ever is not currently residing in India is a quitter and has run away from the battle to earn a job there ?

Just staying there and having views limited to what is shown on television and what our beloved leaders have been telling us does not help either .. does it?

Like if someone gives up a post for moral reasons he is a bhagoda

more IT cos, ahan so we can outsource more jobs to the cheap labour there ...

and lets continue with power to the rich depravity to all others!!

again the point is not that Kejriwal is THE SOLUTION to all our problems ... but its only that nothing much is going to change with BJP government either .. may be some numbers they will show in news ...

bijli paani sadak .... even that is given as ehsaan and we are super happy.

So, its not that AAP will fix everything like BJP is claiming but there is a small chance, again its just a chance that I would prefer to take.

Reply 

again all assumptions..

Im not assuming anything. 

Its a known fact that life is much easier comfortable in other countries than in India.

Y just IT, why cant there be other industries? People have limited their options. Why do people have to beg for contracts for other countries when India has so much population ancient history of performers but sadly all have done wonders outside.

If India has infra, more opportunities these people shall feel pride to come and work in the nation for the nation.

Its not just bijli Paani or roads along with infra there is whole economy. Must have heard of famous like- Its not america who built roads its road which built america.

Every year people die crores lost cause of droughts and flood but still rivers are not joined. 

Transportation within country is limited to roads or railways why not build internal water canals which are used for transportation.?

Who is thinking that not AAP, they can just think of providing subsidy. Who has the vision - BJP even Vajpayee tried it, pushed for it vouched for it. 

Worst most of Indians still dont know correct history, believe what Englishmen told us.

Even Hitler (and entire germany) felt great to be called Aryan while Indians are the true race. German script is so close to Sanskrit 

India has such glorious past, who highlights that, makes Indian feel product of nation. Its not AAP again..

Change does not come in a day in a radical manner it can only come in step by step process oriented manner with clear long term vision and many slow, step & small steps. 

Which obviously Kejri dont have, he promises instant results which is not possible practically thus he failed and hence he ran 

New reply

good points but how do they relate to the ongoing discussion?

They are based on assumption that as soon as BJP is in power, Gujrat model will be replicated to the whole country and there will be roads, infra, elec and growth in every sector !

jo bhaagte nahi wo kahin pahonchte bhi nahi ... wahin pade rehte hain ....

no one is expecting change in one day .. and change will take some time but there are some things which need to be fixed urgently ....really urgently ... and on that I appreciate the impatience shown by Kejri!

btw I completely agree with the point you made about vajpayee pushing for roads n infra develop!

Jo bhagte zyada hei wo gir bhi jaldi jate hei..jo chalte rehte hei, lagatar wo hi manzil pe pahuchte hei..remember rabbit and tortoise story..?

Why Gujrat model, state has limits, while country has so many other options which can be implemented, not just in a month but probably over years. 

And the man has to be given chance for once just like others. 

I am saying if he does not perform, dont give him next chance, probably in next 5 years Kejriwal will also prove to be good at least in some sphere of life and then next time support him.

This time he is seem to be in rush just to publicize against BJP Y no word against Sonia or Rahul gandhi. Every1 knows abt corruption by Vadra why no press conference against him?

anyone who wish to set up business in India can compare process of Gujrat or any other state..

Its an open challenge feel thy self.

Plight of a frustrated Tikona Customer

I really hate to write about complaints and to be felt as if I am always complaining.
But its better than suffering and still not making other aware of poor services by service providers.

I have had very poor experience with Tikona.

Since Tikona was offering best rates for broadband i disconnected my BSNL and moved to them. In short span of 10 months they frustrated me to the core.

Feedback of Tikona services was pathetic online, i still got good feedback from neighbour and moved to Tikona. Later he moved out of Tikona too and sadly i had paid them for connection and bought a modem also just for Tikona so had to stick with them.

Many times in month of Dec and Sep services were poor almost for entire month. They shall continue to provide poor speed <700kbps 2048kbps="" and="" answers="" bill="" customer="" download="" everytime="" have="" is="" nbsp="" of="" p="" pathetic="" plan.="" same="" service="" set="" the="" they="" tikona="" under="">1. Shut down device, switch it on after 1 minute (if you do this on your own still they shall force you to do it while you holding the line). if this dont work
2. Take out wire and repeat step 1. If this dont work
3. Issue with tower end, we shall keep service under observation for some time typically 1 day.
4.  Next day when you come from office and still feel service is bad, you shall have to again go through step 1-3 and then they shall say since we have contention ration of 1/50 1200 kbps speed in a 2048kbps line is acceptable and is not a problem.
5. After some time speed shall drop to 400kbps and then you again have to go through step 1-3 and then he shall take complaint to send engineer at home
6. Engineer shall only visit during office hours and for him to come you shall have to take leave.
7. This shall continue each month for at least 40% of time.

Thus i went ahead with dis-connection that again was horrible process.

I complained on 22nd March registered complaint told them i dont want refund i dont want second chance as I have given them at least 3 second chances. For next many days  kept on sending them screenshot of poor speeds and still no one came to collect device.
When i managed to speak to their agent after wasting almost 6 hours of wait time they said complained was cancelled as i didnt pick their call. I tld them I was in meeting and was always responding to emails but they wont listen and disconnect calls. I told them i have each and every screenshot and email communication but still they have only one answer we shall count date only from 6th April.

I am sharing all the email communication here so that in future no one falls into trap of Tikona in any of the cities.
I mentioned complaint on twitter on their forum but they wont publish it or delete the posts.

So using my own blog to make people aware and not to fall trap of Tikona.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



On Sun, Mar 23, 2014 at 3:32 PM, wrote:
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. ANKIT GUPTA,

With reference to the request raised on your Tikona broadband User ID 1109135650, registered against your name, we commit to make sincere efforts to resolve whatever difficulty or issue you may have faced by engaging senior specialist from our team. Your account shall remain under our retention efforts for next 10 days to allow us a fair chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-instate your confidence in us. Within these 10 days we shall seek your cooperation to facilitate a prompt resolution with help of Specialized Help desk as well our field care executives.

We assure that in case our efforts to resolve valid issues to your satisfaction are not successful, then the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount & you will continue to receive bill until you have not surrendered the CPE. Please note installation charges are non-refundable. Full and final settlement of the account will be done post completion of the above mentioned process.

The activities are summarized against your Service Request Number 1-3057232676, dated : 3/22/2014 07:06:42 PM

1) Resolution of issues or problem with your cooperation             : Day 1 to Day 10

2) Formal email or call from your Registered Email or Mobile No.  : Day 1 to Day 10

3) Suspension of account (last bill cycle)                                       : Day 11 to Day 13

4) Payment of outstanding and return of equipments                   : Day 14 to Day 16

5) Closure of account                                   : Once activity 4 is completed then within 48hrs account will be closed.

Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services.

In order to safeguard against any unauthorized request for disconnection of service we would also request you please write an email to customercare@tikona.in from your registered email id or call 1-800 209 4276 from your registered mobile number if the above retention effort is not successful. Please note that communication received from email or mobile not registered as part of Personal Information of your Tikona account is liable to be considered as 'not valid' and thus request may not be processed.

We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.

For faster access to Technical Support desk, call on 022-40629629* from anywhere in India.

Regards,
Customer Care
Tikona Digital Networks

*Standard call rate apply as per your operator.



On Sun, Mar 23, 2014 at 5:26 PM, Ankit Gupta wrote:
I am ready to give you even 15 days not just 10 to provide better services. Take time till 4th of April and prove you can provide promised quality of service.

If services are not up to mark, you may collect all the instruments on 5th or 6th April.

Hope the duration for which I have not been getting proper service i.e. 19th of March shall not be included in the next bill period.

As of today services have not been restored Its 23rd evening and 4th day of poor services.

I am yet to get waiver given before 15th Feb included in my monthly bill. I already wrote twice and called thrice to intimate you in advance to include the amount in bill.


Thanks& Regards
Ankit Gupta


On Mon, Mar 24, 2014 at 11:59 PM, Ankit Gupta wrote:
More speed test results..



On Mon, Mar 24, 2014 at 10:36 PM, Ankit Gupta wrote:
This is the speed test results for today..
Kindly see the attached results



On Wed, Mar 26, 2014 at 7:07 PM, Ankit Gupta wrote:
Latest speed test results



On Wed, Mar 26, 2014 at 7:00 PM, Ankit Gupta wrote:
Update of Yesterday evening post 10PM. Frequent disruptions and constant poor speeds.

Today right now also speed is so bad that its constantly showing unable to load configuration settings

Attached screenshot



On Mon, Apr 7, 2014 at 4:46 PM, wrote:
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. ANKIT GUPTA,

With reference to the request raised on your Tikona broadband User ID 1109135650, registered against your name, we commit to make sincere efforts to resolve whatever difficulty or issue you may have faced by engaging senior specialist from our team. Your account shall remain under our retention efforts for next 10 days to allow us a fair chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-instate your confidence in us. Within these 10 days we shall seek your cooperation to facilitate a prompt resolution with help of Specialized Help desk as well our field care executives.

We assure that in case our efforts to resolve valid issues to your satisfaction are not successful, then the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount & you will continue to receive bill until you have not surrendered the CPE. Please note installation charges are non-refundable. Full and final settlement of the account will be done post completion of the above mentioned process.

The activities are summarized against your Service Request Number 1-3070522114, dated : 4/6/2014 06:32:14 PM

1) Resolution of issues or problem with your cooperation             : Day 1 to Day 10

2) Formal email or call from your Registered Email or Mobile No.  : Day 1 to Day 10

3) Suspension of account (last bill cycle)                                       : Day 11 to Day 13

4) Payment of outstanding and return of equipments                   : Day 14 to Day 16

5) Closure of account                                   : Once activity 4 is completed then within 48hrs account will be closed.

Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services.

In order to safeguard against any unauthorized request for disconnection of service we would also request you please write an email to customercare@tikona.in from your registered email id or call 1-800 209 4276 from your registered mobile number if the above retention effort is not successful. Please note that communication received from email or mobile not registered as part of Personal Information of your Tikona account is liable to be considered as 'not valid' and thus request may not be processed.

We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.

For faster access to Technical Support desk, call on 022-40629629* from anywhere in India.

Regards,
Customer Care
Tikona Digital Networks

*Standard call rate apply as per your operator.



​From: Ankit Gupta
Date: Mon, Apr 7, 2014 at 5:03 PM
Subject: Re: Regarding your Tikona connection- 1109135650
To: customercare@tikona.in, j.nair@tikona.in


I already have a similar email from you dates 15 days back.

You should rather start working on step 4 and giving me back my money for proving poor speed.




On Tue, Apr 8, 2014 at 2:05 PM, wrote:
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. Gupta,

Greetings from Tikona!

This is with reference to your email regarding disconnection request for your Tikona Wi- Bro account

As per our telephonic conversation on 9717983111,

We would inform you that, your disconnection request is in progress our backend team work on it we will update you shortly.

Please note it will take 15 working days from the date of 6th Apr 2014 to terminate your account.

In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window "Customer care toll free no 1-800 209 4276". This cell is well trained to resolve all issues promptly.

Thanking you and assuring you of our best services,

Regards,
Neha Gada
Tikona Customer Care
Tikona Digital Networks




On Tue, Apr 8, 2014 at 4:29 PM, Ankit Gupta wrote:
I have given disconnection request long back. I can send you email also for the same.
Dont fool me with this.

Get your stuff collected and leave me in peace.

Your connection sucks big time.

If you intend to charge me for last 15 days, I have proof that connection offered poor speed each and every day.

So better don't charge me for the period which was kept under observation.

Sending you screenshot for the same..





Thanks& Regards
Ankit Gupta


On Fri, Apr 11, 2014 at 3:46 PM, Ankit Gupta wrote:
Disconnection request details

1-3057232676, dated : 3/22/2014 07:06:42 PM


Thanks& Regards
Ankit Gupta


On Fri, Apr 11, 2014 at 3:44 PM, Ankit Gupta wrote:
I have given dis-connection request long back. 22nd March. I dont want any confusion over this. I wont pay you for the period after 15 days of 22nd march or the days where speed was poor. ( I have screenshots to prove the same)


I have given you enough time to collect them and sufficient period to improve your services.



Thanks& Regards
Ankit Gupta



​From: Ankit Gupta
Date: Sat, Apr 12, 2014 at 7:00 PM
Subject: Re: disconnection- 1109135650
To: customercare , j.nair@tikona.in


I am awaiting confirmation and product collection. I shall not take any responsibility after 14th of the month.

I have given you enough time and sufficient reminders to collect your adapter and wires.


Thanks& Regards
Ankit Gupta


On Mon, Apr 14, 2014 at 3:20 PM, wrote:
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. ANKIT GUPTA,

We hereby confirm that services for your Account No. 120683034 having User ID 1109135650 has been terminated as on Termination Date : 4/14/2014 03:19:29 PM

We will send our executive to collect all the equipment’s provided to you by Tikona, please handover the same.

Please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company, for reasons attributable to your action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.

The Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment, under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.

We will consider your last usage date or Termination request date whichever is later as the date up to which you would be charged for services, basis which the full & final amount will be calculated.


If CPE and/or other equipments are not returned you will be charged Rs.1500/- additional in the bill, over and above the mentioned *balance outstanding.

In case you fail to clear the balance outstanding payment you will continue to receive bills with late payment charges levied every month. Please ensure you clear the dues on priority to avoid any inconvenience at later stage.

Once you return the CPE, you will receive the final bill which will be generated on the bill cycle date. This bill will cover the full & final amount. If any amount is refundable to you it will be processed and dispatched to your address registered with us in the next 30 working days. You will receive an SMS confirming the refundable amount once the cheque is dispatched.

Your registered address according to our records is as below.

Name      -  ANKIT GUPTA
Address   -   FLAT NO XX SHATABDI RAIL VIHAR,
                   SECTOR 62 ,
                   20S3X1
                   NOIDA


In case of deviation in the details mentioned above, please send Proof of Address & Proof of Identity scan copy which was provided while subscribing for Tikona services for correcting the detail on customercare@tikona.in  within 48 hours along with your User ID and registered mobile no.

Please feel free to contact us on toll free number 1-800 209 4276 to provide us any feedback regarding our service. You can also write to us on the above customer care email id. Our Customer Care associate will be glad to assist you.


Regards,
Customer Care
Tikona Digital Networks



On Tue, Apr 15, 2014 at 10:23 PM, Ankit Gupta wrote:
Kindly get your stuff collected from my premises ASAP. I raised dis-connection request on 22nd, dont know what took you so long apart from needlessly trying to waste my money by proving your pathetic services.

I suffered, and will definitely make all the communication public so that in future no one gets into trap of Tikona services.




​Date: Thu, Apr 17, 2014 at 8:39 PM
Subject: Re: Termination of Services for Tikona Wi-Bro Account 120683034 – Confirmation Mail- 1109135650
To: J Nair , customercare


You people are so shameless that now you dont even care to respond.

Such pathetic services, best i can do it make others aware, so that they don't fall prey to you.

Got call from Shukla 9999708154 to collect modem 3 days back, when i told him to collect modem at 6PM he refused and told his duty ends at3PM how ridiculous.

Today when i asked him to come tomorrow morning at 10AM he again refused saying he has some other work and can come at 6PM.
Are customers supposed to run behind bloody suckers Tikona to give them their poor router is is not Tikona should be adjusting to customer.


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